Service overview
We serve 281 establishments operating in Saudi Arabia. PRO service is coordination between at least seven government platforms belonging to five different ministries, which your employees interact with throughout their lifecycle at the company. Qiwa for work permit and visa, Absher for Iqama and dependents, GOSI for social insurance, Mudad for wage protection, Muqeem for data verification. We handle the coordination between all of them, with a strict legal proxy model that does not require password sharing, and complete transparency on fees.
Service Snapshot
▸ Qiwa — Work Permit, Work Visa, and Nitaqat
We manage your account on the Qiwa platform for issuing and renewing work permits and work visas, monitoring your Nitaqat band monthly, and submitting sponsorship transfer and profession amendment requests. Any delay in work-permit renewal freezes all Qiwa services for the company, so we follow up proactively 60 days before the expiry date.
▸ Absher Business — Iqama and Dependents
After the employee enters Saudi Arabia, transactions move to Absher Business under the Ministry of Interior: Iqama issuance, renewal, dependent visas for spouse and children, exit/re-entry visas. We pre-check the dependent file before submission to avoid rejection — for which the fee (SAR 4,800 per year) is non-refundable.
▸ GOSI and Mudad Platforms
Registering every employee in GOSI (General Organization for Social Insurance) is mandatory from day one. Then enrolling their salary in the Mudad Wage Protection System. Any WPS issue automatically freezes your ability to renew permits on Qiwa. We manage both obligations in coordinated sync.
▸ Document Attestation and Official Paperwork
Document attestation from the Chamber of Commerce (SAR 35 per document), Ministry of Foreign Affairs attestation (SAR 30), certified translation, and any amendments on your records at the Saudi Business Center or Balady platform for license renewals.
Service Objectives
Motaded's PRO objective is not merely to complete transactions. The three goals by which we measure our success with you:
Goal 1: Zero Qiwa service freezes during the year. More than 60% of companies experience at least one Qiwa freeze per year due to simple errors in WPS, GOSI, or delayed work-permit renewal. Our clear goal is that you never experience this as long as you are our client. We monitor the three indicators monthly and intervene before reaching the freeze stage.
Goal 2: Reduce total transaction cost by 40%. An internal PRO employee with benefits, insurance, and office costs exceeds SAR 85,000 annually, plus errors that may cost another SAR 30,000 in fines and delays. Our service comes at less than half the total, with complete fee transparency. Actual government fee details are documented in our Iqama and Work Permit Fees 2026 Guide.
Goal 3: Free your internal team for productive tasks. When Motaded handles government transactions, your HR team reclaims its time for tasks that actually grow the company: strategic hiring, training, performance development, talent retention. No more hours waiting at passports offices or translation bureaus.
Work Tracks
▸ Track 1: Complete Employee Lifecycle
From recruitment to end of service. We start from work permit and visa issuance on Qiwa, medical examination and reception, Iqama issuance on Absher, registration on GOSI, enrollment on Mudad, registration on Muqeem, dependent visas, all the way to end of service, Iqama cancellation, and final settlement. Every step documented, with proactive alerts for every critical date.
▸ Track 2: Periodic Monitoring and Renewals
Automated tracking system monitoring: Iqama expiry dates, work permits, dependent visas, Saudization certificates (Nitaqat), municipal licenses, sectoral licenses. We alert you 60 days before each expiry and start procedures early so no delay puts the company at risk of freezes or fines.
▸ Track 3: Special Transactions and Documents
Sponsorship transfer between companies (requires Nitaqat checks for both), profession amendment in Iqama, Saudization certificate issuance, official attestations, certified translations, power of attorney renewals, and replacement certificate issuance. Every transaction has an account manager tracking it through completion.
Steps to Obtain the Service
▸ Step 1: Free Introductory Meeting (45 minutes)
We listen first. Your establishment size, number of foreign employees, nature of your activity, current administrative challenges, and most frequent transactions. The meeting includes your company leadership and Motaded's sector specialist. No commitment at this stage.
▸ Step 2: Detailed and Transparent Quote
Within three business days of the meeting, we prepare a quote that details: expected monthly government fees (on which we take no margin), Motaded service fees by scope of work, package options (monthly/annual/on-demand), and what each option includes. You must see the actual cost before signing anything.
▸ Step 3: Contract Signing and Legal Proxy
After acceptance, we sign a defined-duration service contract. You issue us a notarized power of attorney (we provide the approved draft) authorizing Motaded to act on your behalf in specific transactions. We do not ask for your account passwords.
▸ Step 4: Operations Begin and Dedicated Account Manager
We assign you a dedicated account manager from our team as the single point of contact for all your transactions. They know your file in detail. Every request you submit via the client portal, WhatsApp Business, or email is logged in our system, given a deadline, and tracked through completion. Maximum response time 24-48 hours.
▸ Step 5: Monthly Reports and Monitoring
Detailed monthly report at the start of each month, showing: completed transactions with details, ongoing transactions and status, transactions approaching renewal (with proactive alerts), and transactions requiring your decision. No surprises, no ambiguity.
Advantages of Working with Motaded
▸ 281 Client Establishments in Sensitive Sectors
We serve 281 establishments in medical, pharmaceutical, food, industrial, and service sectors. Our teams are divided by sector: the medical sector team understands HR requirements alongside SFDA requirements, the industrial team understands linking the Salamah platform with industrial city Nitaqat. Qualitative specialization shortens time and reduces transaction errors.
▸ Legal Proxy Model — No Password Sharing
Our service model is built on limited legal proxy from a notary, not password sharing. This protects your company on the security side, complies with Saudi cybersecurity standards and government controls, and keeps your full privileges on your accounts.
▸ Complete Fee Transparency
We do not add any margin on government fees. What you pay for work permit, Iqama, or attestation is exactly what the government charges. Motaded charges a separate, predetermined service fee, fixed in your contract before signing.
▸ Dedicated Account Manager
Single point of contact for all your transactions. Knows your file in detail, responds within 24-48 hours maximum, attends meetings with your leadership when needed. Not a call center but a personal and professional relationship.
Service snapshot
Qiwa
Muqeem
GOSI
Document attestation
Objectives
Work Tracks
Complete Employee Lifecycle
Periodic Monitoring and Renewals
Special Transactions and Documents
Advantages
We serve 281 establishments in medical, pharmaceutical, food, industrial, and service sectors. Our teams are divided by sector: the medical sector team understands HR requirements alongside SFDA requirements, the industrial team understands linking the Salamah platform with industrial city Nitaqat. Qualitative specialization shortens time and reduces transaction errors.
Our service model is built on limited legal proxy from a notary, not password sharing. This protects your company on the security side, complies with Saudi cybersecurity standards and government controls, and keeps your full privileges on your accounts
We do not add any margin on government fees. What you pay for work permit, Iqama, or attestation is exactly what the government charges. Motaded charges a separate, predetermined service fee, fixed in your contract before signing.
Single point of contact for all your transactions. Knows your file in detail, responds within 24-48 hours maximum, attends meetings with your leadership when needed. Not a call center but a personal and professional relationship.
Steps to Obtain
FAQs
- When should I move from an internal PRO employee to an outsourced service?
The clearest indicator is actual time. If your internal employee spends more than half their time shuttling between government entities and following up on transactions, you are losing their productive tasks. The second indicator is recurring errors: if your company's services have been frozen on Qiwa more than once a year due to delayed Iqama or work-permit renewal, the cost of errors far exceeds the cost of the external service. The third indicator is coverage: an internal employee takes leave and is absent, and during those days your transactions stall. The external service does not stop.
- What are the most common errors that cause Qiwa to suspend a work permit?
Three recurring errors: First, delayed work-permit renewal after expiry, even if the Iqama is valid, because Qiwa freezes company services immediately. Second, non-payment of the employee's social insurance — the GOSI file is directly linked to Qiwa file integrity. Third, errors in employee enrollment on Mudad, because Qiwa does not accept renewal without full WPS compliance over the past six months. Motaded monitors these three indicators monthly for every client.
- Why is a dependent visa application rejected despite a valid Iqama and high salary?
Dependent visas are subject to more complex conditions than just Iqama validity. Absher examines: the profession registered in the Iqama (some professions do not qualify for dependent sponsorship), the minimum salary (changes periodically, last substantive update was in 2024), the company's Nitaqat band (companies in the red band are restricted on many Absher services), and the sponsor's security record. Rejection is usually due to one of these factors, not the Iqama itself. We pre-check readiness before submission to avoid losing the fee.
- What is the real cost of a violation for delayed Iqama renewal?
Day one: SAR 500. After thirty days: SAR 1,000. After sixty days: deportation and re-entry ban for a specified period. But the real cost is much greater: freezing of all company services on Qiwa and Absher until resolved, suspension of the employee's salary via Mudad, and inability to obtain any new visas. For a company with thirty employees, one day of freeze may cost tens of thousands in lost revenue.
- Does Motaded take passwords for my Qiwa and Absher accounts?
No. Our service model is based on limited legal proxy, not password sharing. We obtain a notarized power of attorney authorizing us to act on your behalf in specific transactions. You retain full privileges on your account and can monitor every transaction. This approach aligns with Saudi cybersecurity requirements and government entity controls, and is what specialized professional offices follow.
- What is the difference between monthly subscription and on-demand service?
Monthly subscription suits a company with more than fifteen employees and daily or weekly transactions. The cost is fixed and includes a specific number of transactions per month, with a dedicated account manager. On-demand service is for small or new companies needing occasional transactions. The cost is per individual transaction, relatively higher, but more economical for smaller scales.
