FASAH

Fasah Platform: The Practical Guide to Customs Clearance in Saudi Arabia 2026

Fasah (fasah.sa) is the unified electronic gateway for all import and export operations in Saudi Arabia. It is operated by Saudi eTabadul Company (Tabadul) under the supervision of the Zakat, Tax and Customs Authority (ZATCA). The platform connects importers, exporters, customs brokers, and shipping agents with Saudi Customs, ports, and government entities to complete customs procedures electronically. This guide explains Fasah services, the SADAD biller code, service fees, registration requirements, mandatory training, and the 24-hour Fasah initiative for 2026.

Overview

Fasah is the National Single Window for customs clearance, enabling companies and importers to complete all import and export procedures electronically before the shipment arrives — without needing to visit Saudi Customs or the ports:

• Operator: Saudi eTabadul Company (Tabadul).
• Supervisory authority: Zakat, Tax and Customs Authority (ZATCA).
• Serves all Saudi customs ports (sea, land, air, and dry port).
• Serves 8 main categories: importers, exporters, customs brokers, shipping agents, port contractors, government entities, car agents, and laboratories.
• Supports API/Webservices integration for large importers' systems.

Official link: fasah.sa | Operator: Tabadul | Supervision: ZATCA (customs.gov.sa)

Key Services on Fasah Platform

1. Customs Declaration Services

• Electronic submission of import customs declarations.
• Electronic submission of export customs declarations.
• Printing the final customs declaration after approval.
• Submitting Electronic Correction Letters (ECL) for declarations.
• Inquiring about customs declaration status and fee details.

2. Authorization and Management Services

• Electronic management of customs broker authorizations (linking the broker to the importer).
• Submitting clearance undertakings with no-disposal commitments in minutes.
• Inquiring about violations and penalties owed by brokers and shipping agents.

3. Ports and Shipping Services

• Booking truck appointments at ports.
• Real-time shipment tracking.
• Downloading manifest data (for ports and terminal operators).
• Submitting delivery order permissions (for shipping agents).
• Submitting train manifests (for train operators).

4. Electronic Payment Services

• Fasah Pay for digitizing payments and invoices (in cooperation with the Saudi Payments Company).
• Paying Fasah fees through the SADAD system using biller code 135.
• Paying customs and tax fees through ZATCA's biller code 020.

Categories Served by Fasah

Fasah serves 8 main categories. The most relevant to investors and companies (as per Tabadul's official registration agreement) include:

Fasah Service Fees 2026

The following fees are taken from Tabadul's official registration agreement (Fasah's operator). All fees are paid through the SADAD system using biller code 135:

• SADAD biller code for Fasah services: 135 (Saudi eTabadul Company).

• SADAD biller code for ZATCA: 020 (for customs, zakat, and tax fees — separate from Fasah's code).

• Import and export declaration fees are charged on a tiered scale based on the value of imported goods.

• Fees are in effect from January 1, 2012 (except import/export declarations, in effect from January 1, 2010).

Registering on Fasah Platform

Registering on Fasah requires completing an official form, passing mandatory training, and obtaining Tabadul's approval before starting to use the service:

Main Registration Steps

1. Access the official website fasah.sa and click "Start Now" or "Create Account."
2. Specify user role (importer, customs broker, shipping agent, etc.) and entity type (establishment/company).
3. Complete the registration form with full establishment data (commercial registration, Unified Number, authorized representative information).
4. Register for mandatory training before using any services.
5. Pay training fees (SAR 350 per person) — free for government entities and the first user of a new establishment.
6. Agree to the official terms and conditions of the Tabadul agreement.
7. Receive login credentials after the application is approved.

Mandatory Training

Saudi Customs mandates that all Fasah users attend official training courses before they can use the service:

• Government entities: free.
• New establishment (first user only): free.
• Other trainees: SAR 350 per person (non-refundable).
• Minimum 15 trainees per course (Tabadul reserves the right to cancel or reschedule).
• If a trainee is absent for two sessions, they are removed from the course without a fee refund.
• Training content: system overview, creating/saving/sending transactions, checking status, correction letters, reading alerts.

• The agreement automatically terminates when fees are unpaid for more than 21 days.

• The user is responsible for the confidentiality of login credentials (username and password).

• The agreement is governed by Saudi Arabian laws, and Riyadh courts have exclusive jurisdiction.

The 24-Hour Fasah Initiative

An official initiative by Saudi Customs in cooperation with Tabadul, aimed at facilitating the customs clearance of commercial shipments within a record time of one day (24 hours).

Initiative features:

• Customs clearance within a maximum of 24 hours at all Saudi customs ports (sea, land, air).
• Automatic linkage between all government and private entities operating with Customs.
• Service automation and electronic delivery (broker authorization, clearance undertakings, etc.).
• Reducing paper transactions that previously took several days to mere minutes via the system.
• Ability to submit shipment documents and receive the delivery order before the goods physically arrive.

Official source: fasah.sa/24hour

The Correct Order for Importing Goods into Saudi Arabia

For foreign investors or companies importing goods into Saudi Arabia, the correct order for platforms and documents is:

8. Certificate of conformity from the Saber platform (Saudi Standards, Metrology and Quality Organization — SASO) — before shipping the product.
9. Certificate of Origin from the Chamber of Commerce in the country of export.
10. Submit the customs declaration through Fasah after the shipment arrives at the port.
11. Pay Fasah fees through SADAD using biller code 135.
12. Pay customs and tax fees (VAT) through SADAD using ZATCA biller code 020.
13. Receive the delivery order through Fasah.
14. Collect the goods from the port/border.

When You Need This Platform

You will need the Fasah platform in the following situations:

• Importing commercial goods from outside the Kingdom for your company in Saudi Arabia.
• Exporting company products to markets outside the Kingdom.
• Importing cars, equipment, or furniture from another country.
• Submitting customs declarations electronically to avoid shipment delays.
• Benefiting from the 24-hour Fasah initiative for fast clearance.
• Authorizing a customs broker electronically to manage your shipments.
• Tracking shipments in real time.
• Paying customs and tax fees electronically.
• Receiving the delivery order before the goods physically arrive at the port.
• Inquiring about customs violations and penalties.

Requirements

• Valid commercial registration from the Saudi Business Center (business.sa).
• Valid national ID or residency permit for the authorized representative.
• Active Absher account (for the National Single Sign-On).
• Complete Fasah registration form, stamped and signed.
• Passing the mandatory training before starting to use the service.
• Saber conformity certificate for products (for importers).
• Certificate of Origin from the Chamber of Commerce in the country of export.
• Payment card or bank account to pay monthly service fees.
• For foreign companies without a manager holding Saudi residency: appoint a Saudi national or Saudi resident as authorized representative.

Frequently Asked Questions

What is the Fasah platform?

Fasah (fasah.sa) is Saudi Arabia's National Single Window for customs clearance. It is operated by Saudi eTabadul Company (Tabadul) under the supervision of the Zakat, Tax and Customs Authority (ZATCA). The platform connects importers and exporters with Saudi Customs and ports to complete customs procedures electronically at all Saudi ports.

What is the SADAD biller code for Fasah?

The SADAD biller code for Fasah platform services is 135 (Saudi eTabadul Company). It is used to pay monthly service invoices and subscription fees. This code differs from ZATCA's code 020, which is used to pay customs and tax fees to the government.

Who can register on Fasah?

Fasah serves 8 main categories: importers, exporters, customs brokers, shipping agents, port contractors, government entities, car agents, and laboratories. Each category has its own registration form and specific required data. Individuals generally cannot register, as the platform is dedicated to establishments and entities.

What are Fasah service fees?

Fasah fees vary by service: import and export declaration submissions are charged in tiers based on the value of goods, customs correction letters cost SAR 15 each, manifest data downloads SAR 5 per container, delivery orders SAR 5 each, electronic correction letters SAR 5 each. All are paid via biller code 135.

What is the difference between Fasah and ZATCA?

Fasah: the operational platform for customs clearance (managed by Tabadul). ZATCA: the supervisory government authority over customs and taxes. When importing, you pay both: Fasah fees via biller code 135 (for the platform), and customs and tax fees via biller code 020 (for the government via ZATCA).

What is the difference between Fasah and Saber?

Fasah: for customs clearance procedures at ports after the goods arrive. Saber: for issuing conformity certificates for products before importing (under SASO — the Saudi Standards, Metrology and Quality Organization). You will need both: Saber first to obtain the conformity certificate, then Fasah to clear the goods at the port.

What is the 24-hour Fasah initiative?

An official initiative by Saudi Customs in cooperation with Tabadul to clear commercial shipments within a maximum of 24 hours at all Saudi ports (sea, land, air). The initiative enables submitting documents and receiving the delivery order before the goods physically arrive. Official source: fasah.sa/24hour.

What is the correct order for importing goods into Saudi Arabia?

The correct order: (1) Conformity certificate from Saber before shipping, (2) Certificate of Origin from the Chamber of Commerce in the country of export, (3) Submit the customs declaration via Fasah, (4) Pay Fasah fees via biller code 135, (5) Pay customs and tax fees via ZATCA biller code 020, (6) Receive the delivery order via Fasah, (7) Collect the goods from the port.

Is training on Fasah mandatory?

Yes, Saudi Customs requires all Fasah users to attend official training courses before starting to use the services. Training is free for government entities and the first user of a new establishment. Other trainees pay SAR 350 per person. The minimum is 15 trainees per course. If a trainee is absent for two sessions, they are removed from the course without a fee refund.

Can foreign investors register on Fasah?

Yes, foreign companies can register on Fasah to import goods. However, the authorized representative managing the account must have an active Absher account, which requires a valid national ID or Saudi residency. Foreign investors without Saudi residency need a Saudi national or Saudi resident as authorized representative. Motaded Limited provides the authorized manager service for foreign investors.

What happens if I do not pay Fasah fees?

According to Tabadul's official agreement, the agreement automatically terminates when fees remain unpaid for more than 21 days from the due date. Tabadul also has the right to take legal and regulatory actions to recover dues. To maintain service continuity, monthly invoices must be paid on time.

How can I contact Fasah customer service?

Fasah customer service unified number: 920033950. You can also contact Tabadul's main phone at 966 114377377 or fax at 966 114377333. The official website fasah.sa contains the official services directory and FAQ.

When Do You Need Specialized Help with Fasah Procedures?

Customs clearance in Saudi Arabia, especially for foreign investors or new companies in the market, requires a precise understanding of the correct platform order (Saber, Chamber of Commerce, Fasah), coordination with the right customs broker, preparation of correct documents, and benefiting from the 24-hour Fasah initiative. Any error in the customs declaration or missing documents leads to shipment delays and penalties.

Companies and foreign investors commonly face recurring challenges in:

• First-time Fasah platform registration and completing the form and mandatory training.
• Selecting the right customs broker and authorizing them electronically.
• The correct platform order: Saber → Chamber of Commerce → Fasah.
• Distinguishing between Fasah fees (135) and ZATCA fees (020).
• Tracking import shipments and avoiding clearance delays.
• Providing the Saudi/resident authorized manager for foreign companies.

Book a Free Consultation with the Motaded Team

Motaded Limited provides complete support services for companies and foreign investors in Saudi Arabia's import and export procedures, including: Fasah platform registration, Saber platform coordination, preparing Certificates of Origin, coordinating with approved customs brokers, managing fee payments, providing the authorized manager, and tracking shipments until receipt. Reach out at info@motaded.com.sa or book a meeting to learn how we can accelerate your shipments and protect your company from customs penalties.

Official link: fasah.sa | Unified number: 920033950 | SADAD biller code: 135 | Operator: Tabadul