Customs Objection Service — User Manual

This manual explains how importers and customs brokers file objections to ZATCA collection decisions, penalties, and rejected refund requests through the customs objections e-service. Logistics and compliance teams should attach a clear objection note and supporting invoices, classifications, or valuation evidence within statutory deadlines. Track the case in FASAH/ZATCA portals and escalate to licensed customs consultants for complex disputes.